Technology Checklist

  • Do you have GlobalProtect VPN installed on your laptop?
  • Do you have a COE Account yet? This comes with a COE email address, access to the COE Virtual Lab, COE network storage, and access to COE Linux environments.
  • Are you on Microsoft Teams? This is a primary communication method for many teams. It comes pre-installed on all managed devices.
  • Do you have Zoom?
  • Do you have/need Adobe Acrobat DC (create, edit, view PDFs) or any other Adobe software?
  • Need access to software?
    • The COE Virtual Lab gives you access to software and processing power equal to or greater than what is available on a University-standard PC, from any computer with a network connection.
    • Instructions to install additional software can be found on our Engineering Software page.
  • Is your computer up to date (Windows Updates, Driver Updates)?
    • E-mail help@coe.neu.edu or help@northeastern.edu if unsure.
  • Are you logged into OneDrive?
  • Do you have access to all the printers you need?
  • Do you have access to all the network shares you need?
  • Getting Classroom Support, Digital Solutions, A/V Support
    • If in need of in-classroom support in Boston, email classroomITsupport@northeastern.edu Monday through Friday from 6 a.m. to 9 p.m. ET, Saturday from 8 a.m. to 6 p.m. ET, and Sunday from 1 p.m. to 5 p.m. ET for immediate support dispatch. Include the building name and classroom number in the subject of the email. For assistance for campuses outside of Boston, email regionalhelp@northeastern.edu.
    • Digital Solutions oversees power platform, ODSP, Teams, conference room system consults, Qualtrics (shared with Academic Technologies). They manage Robin (spaces at northeastern), Papercut, and Smartsheet. Their contact email is DigitalSolutions@northeastern.edu.
    • The A/V team within ITS supports classrooms and A/V around campus including some event spaces, collaboration spaces, and all registrar classrooms. NU Events also supports AV in some auditorium spaces.
  • If you still have questions, please email help@coe.neu.edu with a description of your concern and your availability for one of our staff to meet with you.