The COE Virtual Lab gives you access to software and processing power equal to or greater than what is available on a University-standard PC, from any computer with a network connection.
Instructions to install additional software can be found on our Engineering Software page.
Is your computer up to date (Windows Updates, Driver Updates)?
E-mail help@coe.neu.edu or help@northeastern.edu if unsure.
Getting Classroom Support, Digital Solutions, A/V Support
If in need of in-classroom support in Boston, email classroomITsupport@northeastern.edu Monday through Friday from 6 a.m. to 9 p.m. ET, Saturday from 8 a.m. to 6 p.m. ET, and Sunday from 1 p.m. to 5 p.m. ET for immediate support dispatch. Include the building name and classroom number in the subject of the email. For assistance for campuses outside of Boston, email regionalhelp@northeastern.edu.
Digital Solutions oversees power platform, ODSP, Teams, conference room system consults, Qualtrics (shared with Academic Technologies). They manage Robin (spaces at northeastern), Papercut, and Smartsheet. Their contact email is DigitalSolutions@northeastern.edu.
The A/V team within ITS supports classrooms and A/V around campus including some event spaces, collaboration spaces, and all registrar classrooms. NU Events also supports AV in some auditorium spaces.
If you still have questions, please email help@coe.neu.edu with a description of your concern and your availability for one of our staff to meet with you.